CNY may not have the best spas and beauty services, but Paparazzi is a real gem, in the middle of Liverpool! Surprisingly, they also have the best waxing...ever. Just ask for Gina Marie-- she is wonderful, quick, and puts you at ease. The staff is always accomodating, and has many times squeezed me in for an appointment. Thumbs up!

I received a gift certificate and as I have never been to this establishment before I decided to go with the signature facial because it seemed like a safe bet and it was fully covered by my certificate ()I called to make the appointment and was told for I would get the signature facial including extractions. I asked if I would be seeing a licensed Esthetician and assured Gina Marie was. This is how the actual appointment went. I got there ten minutes early as instructed to fill out paperwork but was given none and at ten minutes past my appointment time Gina Marie casually came out to get me.  She never asked for history on my skin, allergies, preferences, nothing. I was not given any paperwork. This signified to me she wasn't interested in my history or keeping a record on my skin. Not a good sign. While kind and personable, she lacks in professionalism and seemed not as well versed as my previous Esthetician at an actual spa. I consider Paparazzi a salon that does spa services. I could smell perm/ chemical process odors while waiting and during my treatment I could hear everything all through the salon. Not very relaxing. So for a half hour she basically washed and moisturized my face.  No extractions and nothing special. She did try to up sell me many times, critiqued my skin tone in a derogatory manner and was over all just a little irritating. I was amazed that service should cost . For minutes? When I left I had cleanser gooped in my hair and some kind of crusty stuff all over my neck. I discovered this in the car. I've never had a worse treatment anywhere. I do not recommend.

Work was fine. BUT: I arrived just before my appointment time. Was ushered into their comfortable lounge. A minute or so later someone came in and sat down to have a chatty personal phone conversation for several minutes. She of course could see that a customer was waiting (on the couch across>